Analyse : We establish instructional goals and objective including the learning environment, learner's eixisitng knowledge and skills.

Design – We establish learning objectives, content, assessment instruments, exercises and lesson planning.

Development – We create and assemble the contents for training delivery which includes presentation slides, facilitator's guide, learner's guide and assessment plan.

Implement – We deliver the developed programme, assess the engagement and relevancy of content to the target audience.

Evaluate – We review the feedback of the programme to ensure that the stated goals of the learning process meet the specific needs of the business.