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WSQ Service Excellence (inhouse workshop only)
The WSQ Service Excellence Competency Framework is established by Singapore Workforce Development Agency (WDA) to support companies to develop their own service strategy. The WSQ Service Excellence programme is conducted in partnership with Service Quality Centre Pte Ltd.
Business Future conducts in-house programme for our clients, please click the course title to see the respective course outline.
Individual Contributor (Level 1)
Supervisors & Team Leaders (Level 3)
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Role Model the Service Vision
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Manage Operations for Service Excellence
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Coach for Service Performance
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Manage a Diverse Service Environment
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Establish Relationships for Customer Confidence
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Manage Service Performance
Managers (Level 4)
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Lead with Service Vision
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Develop Service Operations
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Manage Partnership for Service Excellence
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Develop Service Recovery Framework
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Analyse Service Quality and Customer Satisfaction
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Foster Service Innovation
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Develop New Products/Services
Senior Managers (Level 5)
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Drive Customer Loyalty for Service Excellence
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Drive Service Quality and Customer Satisfaction
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Innovate the Customer Experience
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Strategise Partnership for Service Excellence
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